Client Code of Conduct
At Hilton Veterinary Hospital, we strive to provide exceptional care in a welcoming and respectful environment. We ask all clients to help us maintain this standard by following these simple guidelines:
- Spread Kindness – Treat our team with courtesy and respect to create a positive experience for everyone.
- Open Communication – Share any concerns or details about your pet’s health to help us provide the best care possible.
- Respect Appointment Times – Arriving on time keeps our schedule running smoothly for all patients.
- Follow Staff Guidance – Our veterinary team’s instructions ensure the safety and well-being of your pet.
- Seek Timely Care – Contact us promptly if your pet needs attention; quick action can make a big difference.
- Understand Financial Policies – Clear communication about costs ensures a smooth visit for everyone.
- Zero Tolerance for Bullying – We maintain a safe and respectful environment; harassment or aggressive behavior is not tolerated.
Together, we can make every visit a caring and positive experience for you, your pet, and our team.
